Shipping policy

Shipping Policy

Last updated: 24-Sep-2026

Thank you for shopping with us. We want your jewelry to reach you safely and on time. This policy explains how we process, ship and deliver your orders.

Shipping Partner

We ship all orders through Delhivery or Shiprocket, one of India's leading logistics and courier partners. Once your order is handed over to Delhivery or Shiprockets, delivery is carried out by their network in line with their service standards.

Order Processing Time

•         Orders are processed and dispatched within 3 to 6 business days after payment is confirmed.

•         Business days are Monday to Saturday, excluding public holidays.

•         Orders placed after 5.00 PM or on holidays are processed on the next business day.

•         During sale periods, festivals and peak seasons, processing may take a little longer. We will keep you informed if there is a delay.

Estimated Delivery Time

Delivery times start from the date of dispatch, not the date of order.

Delivery Area	Estimated Time
Metro cities	[5 to 14] business days
Other major cities and towns	[7 to 14] business days
Remote and rural areas	[7 to 14] business days

 

These are estimates only. Delivery may take longer because of weather, public holidays, courier delays, local restrictions or other events outside our control.

Shipping Charges

•         Shipping charges, if any, are calculated and shown at checkout before you pay.

Serviceable Locations

We deliver to locations that are serviceable by Delhivery. Enter your PIN code at checkout to confirm that we can deliver to your address. If your PIN code is not serviceable, please contact us and we will try to find an alternative solution.

International shipping: [We currently ship within India only. / We ship internationally to selected countries. Rates and delivery times are shown at checkout.]

Order Tracking

When your order is dispatched, we will send you an email or WhatsApp message with your tracking number (AWB) and a tracking link. You can use it to follow your parcel on the Delhivery or Shiprocket tracking page. Tracking updates may take up to 24 hours to appear after dispatch.

If you have not received a tracking update within [3] business days of placing your order, please contact us at [your email address] with your order number.

Delivery Attempts and Address Accuracy

•         Please make sure your name, full address, PIN code and phone number are correct and complete. The courier may call you to confirm the delivery, so please keep your phone reachable.

•         If the delivery cannot be completed because you are unavailable, the courier will make further delivery attempts as per their process. If delivery fails after all attempts, the parcel will be returned to us.

•         We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or phone numbers.

•         If a parcel is returned to us because of an incorrect address or failed delivery, you may request reshipment. Additional shipping charges will apply.

Cash on Delivery (COD)

[We offer Cash on Delivery on eligible orders. A COD fee of 30.00 may apply, and the exact amount is shown at checkout. Please keep the payment ready at the time of delivery.

Damaged, Tampered or Missing Parcels

Please check your parcel carefully at the time of delivery. If the outer packaging looks damaged, opened or tampered with:

•         Record a short unboxing video, showing the sealed package, the shipping label and the contents as you open it.

•         Contact us within 48 hours of delivery at [your email address] with your order number, clear photos and the unboxing video.

•         We will review your case and offer a replacement or refund as described in our Return & Refund Policy.

If your tracking shows "delivered" but you have not received your parcel, please contact us within 48 hours. We will raise the issue with Delhivery or Shiprocket and look into it for you.

Lost or Delayed Parcels

If your parcel has not arrived within [10] business days of dispatch, please contact us. We will trace the shipment with Delhivery or Shiprocket. If the parcel is confirmed lost, we will send a replacement or issue a full refund.

Address Changes and Cancellations

Address changes and order cancellations are only possible before your order is dispatched. Please contact us as soon as possible at [your email address] with your order number. Once an order has been handed to Delhivery or Shiprocket, we cannot change the address or cancel it.

Customs, Duties and Taxes

[For international orders, any customs duties, import taxes or clearance fees charged by the destination country are the responsibility of the customer.]

Packaging

Every piece of jewelry is carefully packed in protective packaging to help it arrive in perfect condition. Please keep the original packaging in case you need to return the item.

Contact Us

For any questions about your shipment, please contact us:

Beautole

Email: contactbeautole@gmail.com

WhatsApp: +91 62 386 41 835]