Refund policy
Returns
You can request a return within 7 days of receiving your order. To be eligible, items must be:
• Unworn, unused and in the same condition you received them
• In their original packaging, with all tags and pouches
• Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
• Items that show signs of wear, damage, scratches or tampering
• Personalized or custom-made pieces
• Sale or discounted items marked "final sale"
• Gift cards
For hygiene reasons, earrings cannot be returned unless they arrive defective.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or is not what you ordered, please contact us within 48 hours of delivery with your order number and clear photos and unboxing videos of the item. We will offer a replacement or a full refund, including shipping costs, at no extra charge to you.
How to Start a Return
1. Email us at [your email address] with your order number and the reason for the return.
2. Wait for our approval and return instructions. Please do not send items back without approval.
3. Pack the item securely in its original packaging and ship it to the address we provide.
Customers are responsible for return shipping costs, unless the item is damaged, defective or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will email you to confirm the outcome. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund. Original shipping fees are non-refundable, except in the case of damaged, defective or incorrect items.
Exchanges
We're happy to exchange an item for a different style or size, subject to availability. Please contact us within 7 days of delivery to arrange it.
Cancellations
Orders can be cancelled before they are shipped. Please contact us as soon as possible with your order number.
Policy at a Glance
|
Return window |
7 days from delivery |
|
Damaged / defective / wrong item |
Report within 48 hours of delivery, with order number, photos and unboxing videos |
|
Refund method |
Original payment method |
|
Refund time |
5 to 10 business days after we receive and inspect the return |
|
Return shipping |
Paid by the customer, unless the item is damaged, defective or incorrect |
|
Exchanges |
Available within 7 days, subject to availability |
|
Cancellations |
Possible before the order is shipped |
|
Contact |
contactbeautole@gmail.com / WhatsApp +91 62 386 41 835 |
Contact Us
Questions about a return or refund? Reach us at contactbeautole@gmail.com or on WhatsApp at +91 62 386 41 835